Refund Policy

 REFUNDS

We will honor refunds in the case that any item is defective. Unfortunately, we do not offer refunds to a customer who has simply changed their mind about the purchase. We are however, open to reviewing your situation on a case-by-case basis to give you the best service possible and can make exceptions/refunds at our sole discretion. Just be sure to email us within 2 days of receiving your item.

 

EXCHANGES

We strive to fill all orders accurately but despite our efforts, mistakes can be made. We gladly offer exchanges for the following reasons: 

-Item not the right size or colour

-Defective item

-Received the wrong item

Cost of shipping for returned/exchanged items will be paid by Oil Essentials.

 

QUESTIONS

Should you have a question regarding our products, feel free to email us at info@oilessentialsca.com and we'll do our best to respond as quickly as possible.

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We are thrilled to have you as a customer and are committed to excellence regarding the support we provide to you before, during and after your purchase.

All claims for a return, exchange or refund must be reported to Oil Essentials by emailing info@oilessentialsca.com within (2) business days of receipt of merchandise.